Check if the subscriber account has the correct APN setting for voice services

The Check if Subscriber APN is Correct tool determines if a subscriber's account has proper APN setting.  If this setting is wrong, the subscriber's voice service will not work, and it sometimes happens that it is set to a 3G instead of 4G/5G setting.

Tool Name

check_if_APN_is_correct

Tool Functionality

• Retrieve the subscriber APN setting
• Check the subscriber APN setting
• Verify that the APN setting is correct for voice

Inputs

Partner (MVNO) ID, Subscriber number MSISDN number

Outputs

Status of APN setting (correct/incorrect) and APN type (3G/4G/5G)

Example Prompt

"Check the subscriber account APN setting and make sure it is correct for voice service. "