Onboarding Overview
AT&T offers two distinct ways to engage with our eBonds. For those using ServiceNow as their ITSM, the store app is the most convenient way to get eBonded and no developer resources are required. If you use another ITSM, AT&T offers an API that you can build into your ITSM of choice. Onboarding overviews are available below.
1
Prepare to use the store app
- Ensure you have an internet-facing ServiceNow instanceConfirm you have an eligible AT&T wireline serviceLearn more in the ServiceNow store
2
Apply
- Navigate to the Contact Us page on this site OR;Select "request app" in the ServiceNow store as shown belowAT&T reviews and approves a new customer application
3
Set up
- You work with business analyst.AT&T collects and analyzes data.AT&T sets up test system.
4
Install
- Accept scoped application EULA.Install and configure system.System test.
5
Final configuration
- Business analyst completes production setupAT&T sets up backend production system.
6
Go Live
You have the scoped application in a production instance.
- Business analyst confirms success status in production.Begin sending requests directly to AT&T!
What to expect when using our API
1
Learn
- Contact usSchedule a meeting/team introductionMeet your assigned business analyst
2
Engage
- Define requirements and timeline with eBond teamSign customer agreementDesign use and test cases
3
Develop
- Work with BA on field level mappingBA-supported testing with customer
4
Go Live
- Approve the support matrixEnter production environmentBegin sending requests directly to AT&T!