AT&T Wireline eBonding

Onboarding Overview

AT&T offers two distinct ways to engage with our eBonds. For those using ServiceNow as their ITSM, the store app is the most convenient way to get eBonded and no developer resources are required. If you use another ITSM, AT&T offers an API that you can build into your ITSM of choice. Onboarding overviews are available below.

1

Prepare to use the store app

  • Ensure you have an internet-facing ServiceNow instance
  • Confirm you have an eligible AT&T wireline service
  • Learn more in the ServiceNow store
2

Apply

  • Navigate to the Contact Us page on this site OR;
  • Select "request app" in the ServiceNow store as shown below
  • AT&T reviews and approves a new customer application
    • servicenow

3

Set up

  • You work with business analyst.
  • AT&T collects and analyzes data.
  • AT&T sets up test system.
4

Install

  • Accept scoped application EULA.
  • Install and configure system.
  • System test.
5

Final configuration

  • Business analyst completes production setup
  • AT&T sets up backend production system.
6

Go Live

  • You have the scoped application in a production instance.
    • Business analyst confirms success status in production.
    • Begin sending requests directly to AT&T!
    What to expect when using our API
    1

    Learn

    • Contact us
    • Schedule a meeting/team introduction
    • Meet your assigned business analyst
    2

    Engage

    • Define requirements and timeline with eBond team
    • Sign customer agreement
    • Design use and test cases
    3

    Develop

    • Work with BA on field level mapping
    • BA-supported testing with customer

    4

    Go Live

    • Approve the support matrix
    • Enter production environment
    • Begin sending requests directly to AT&T!