AT&T Wireline eBonding

Version 1.0.0 (latest)

Update Incident Ticket

Version 1.0.0
download iconDownload spec

Endpoint

PUT
https://ebond.att.com/{ebondEnv}/api/clientapi/incident

Send Updates (Add Work Notes) to AT&T Incident Ticket

arrowSecurity

oauth2

Oauth2 implementation using Client Credentials - client_id & client_secret ProvidedByAT&T
clientCredentials:
scopes:
tokenUrl:https://ebond.att.com/sandbox/EdhREjkedhs234nU/oauth2/token/
arrowRequest

Enter valid values in body and it should contain in form of json format.

Path Parameters

    Query Parameters

          Body Parameters

          Responses

          Ticket Updated Successfully

          arrowBody

          application/json

          REQUEST

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          curl --request PUT \
     --url https://ebond.att.com/string/api/clientapi/incident \
     --header 'accept: application/json' \
     --header 'content-type: application/json' \
     --data '
{
  "state": "New",
  "number": "INC0020003",
  "sys_id": "b5853027371133007bc9ded993990e89",
  "location": "Test",
  "caller_id": "Alfonso Griglen",
  "AttAssetId": "Test Asset ID",
  "work_notes": "System Administrator (Work notes)\\n update for swagger documentation",
  "AttSeverity": "1",
  "description": "Description field contents from ServiceNow",
  "location_zip": "any string",
  "location_city": "London",
  "resolve_notes": "any string",
  "correlation_id": "000000253522216",
  "opened_by_name": "System Administrator",
  "caller_id_name": "Alfonso Griglen",
  "location_state": "any string",
  "location_street": "any string",
  "opened_by_email": "admin@example.com",
  "caller_id_email": "alfonso.griglen@example.com",
  "opened_by_phone": "any string",
  "caller_id_phone": "any string",
  "AttReportedTime": "any string",
  "short_description": "Short description for MLAN reactive ticket",
  "AttIncidentStatus": "New",
  "CustomerLocationId": "any string",
  "AttServiceCategory": "ATT-MLAN-Riverbed",
  "caller_id_user_name": "alfonso.griglen1",
  "AttIncidentOpenDate": "2024-10-16 14:09:25",
  "AttResolutionAction": "any string",
  "opened_by_user_name": "admin",
  "correlation_display": "any string",
  "AttTicketResolveDate": "2024-10-16 14:09:25",
  "location_countrycode": "any string",
  "AttServiceRestoredDate": "2024-10-16 14:09:25"
}
'

          RESPONSE

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          {
  "results": {
    "sys_id": "inpsysid42324398492abds32423232da",
    "number": "INC10023312",
    "correlation_id": "00000042340234"
  }
}