Determines why a subscriber is reporting slow data.

The Check 'Slow data or throttling' tool determines why a subscriber is reporting slow data or bandwidth throttling.

Tool Name

check_slow_data_or_throttling

Tool Functionality

• Check that the subscriber's prepaid rate plan status
• Check that the subscriber's has at least 10% of their data capacity left in their prepaid data balance

Inputs

Subscriber number MSISDN number

Outputs

Report if they have a data plan, remaining capacity, capacity percentage, and if auto-refill is on

Example Prompt

"Check if the subscriber has a prepaid data rate plan, auto-refill, and at least 10% remaining data capacity balance."