Determines if the subscriber's account is active for data, and if they are prepaid - if prepaid state is active and has a balance.

The Check if Subscriber is Active for Data tool determines if a subscriber's account is active for  data, and if they are prepaid - if the prepaid state is active and has a balance for data services.  Returns active for data, active-prepaid with data and the remaining data allowance, active prepaid but prepaid status not active, active prepaid but no remaining allowance for data, not active for data.

Tool Name

check_if_active_for_data

Tool Functionality

• Check that the subscriber status is Active for data
• Check the subscriber prepaid status
• Check the subscriber prepaid rate plan status
• Check prepaid data balance

Inputs

Subscriber number MSISDN number

Outputs

Data status: active for data, active-prepaid with data and the remaining data allowance, active prepaid but prepaid status not active, active prepaid but no remaining allowance for data, not active for data

Example Prompt

"Check if the subscriber is listed as active for data, and if they are prepaid, if prepaid is active and has a remaining allowance for data."

If they are active or active-prepaid, add "You may wish to ask the customer to check if they are having a problem with a specific URL / web site, or any / all web sites."