You can use Care Order Requests to perform the following transactions:

• Add or Remove a Feature
• Update Contact Information for a Subscriber
• Update a Device associated with a Customer Telephone Number (CTN)
• Change a Rate Plan
• Reset your Voicemail Password
• Suspend or Reinstate a Customer Telephone Number (CTN)
• Cancel or Resume your Service
• Swap a SIM Card
• Change a Device's Phone Number
• Change the Rate Plan for a Device associated with a new Customer Telephone Number (CTN)
• Add a Feature to a Device associated with a new Customer Telephone Number (CTN)

Devices in the Request

Care Order Requests define devices by matching a Customer Telephone Number (CTN) with the device IMEI number associated with it. For a Care Order to succeed, the CTN must be associated with the Device's IMEI, and any Rate Plan, Data Plan, or Feature in the Request must be compatible with the Device.

To find the CTN and IMEI numbers for an account, you can submit a Care Account Information Request.

To find information about compatible Rate Plans, Data Plans, and Features, you can request a Catalog Extract Report.

Combining Multiple Orders

Care Order Requests allow you to combine Multiple Orders in a single Request using the "accountGroupId". The "changeRequestID" must be unique for each order in the Request. For example, you can set the value of each order's "changeRequestID" sequentially (1, 2, 3), or by using unique values that help you track each order, such as an employee's name or company ID.