AT&T MVNX API

This operation partially updates a Voicemailbox Resource entity by resetting the associated PIN. This will enable the client to reset the voice mail password.

Use Cases

These are some examples of when a customer would want to use ResetVoiceMailPassword to enable a password reset:

• Customer-Initiated Voice Mail Password Reset Scenario: A customer forgets their voice mail password and needs to reset it. The customer contacts the service provider, who uses the ResetVoiceMailPassword API to either set a new password chosen by the customer or reset it to a well-known default password, allowing the customer to access their voice mail again.

• Automatic Password Reset for Security Purposes Scenario: A service provider detects potential security issues with a customer's voice mail account and decides to reset the password to protect the customer's privacy. The provider uses the ResetVoiceMailPassword API to reset the password to a well-known default or a new, secure password and informs the customer of the change.

• Voice Mail Password Reset during Device Transition Scenario: A customer switches to a new device and needs to reset their voice mail password to ensure seamless access to their voice mail. The service provider uses the ResetVoiceMailPassword API to set a new password or reset it to a well-known default, allowing the customer to access their voice mail on the new device.

• Password Reset for Troubleshooting Voice Mail Issues Scenario: A customer encounters issues accessing their voice mail and contacts the service provider's customer support for assistance. The support team uses the ResetVoiceMailPassword API to reset the password, either to a new one chosen by the customer or a well-known default, as part of the troubleshooting process to resolve the issue.

• Proactive Password Reset for Inactive Voice Mail Accounts Scenario: A service provider identifies a group of customers with inactive voice mail accounts and wants to encourage usage by resetting their passwords. The provider uses the ResetVoiceMailPassword API to reset the passwords to well-known defaults or new passwords and informs the customers of the change, promoting engagement with the voice mail service.