AT&T MVNX API

Reset the Voice mail password so customers can set a new one from their mailbox.

This interaction sets the flag that the customer needs to reset their password. The initial password is set to the last seven digits of the subscriber number. After the password is reset, the customer must set a new password from their voice mailbox.

Use Cases

These are some examples of when a partner would use ResetVoiceMailPassword to enable a customer to reset a password:

New Device

When a customer switches to a new device, the partner can use the ResetVoiceMailPassword API to enable the customer to reset their voice mail password to ensure seamless access to their voice mail.

Troubleshooting Voice Mail Issues

If a customer encounters issues accessing their voice mail, and contacts the service provider's customer support for assistance, the support team can use the ResetVoiceMailPassword API to enable the customer to reset the password as part of the troubleshooting process.