Customer Support Tutorial
This tutorial will guide you through some typical telecom customer support operations.
Retrieve subscriber information
In this step, we will retrieve the current details about a subscriber. To do this, we will be using the InquireSubscriberProfile API endpoint. The objective of this step is to obtain the current subscriber details before we update anything.
To call the InquireSubscriberProfile API, we will send a request with an activation payload that includes the subscriber number.
Example Request Data:
Update subscriber profile information
In this step, we will add an offering to the subscriber’s account. To do this, we will be using the UpdateSubscriberProfile API endpoint. The objective of this step is to modify some of the subscriber information that was stored in the billing system. The current subscriber information corresponds to the details returned in the InquireSubscriberProfile response.
To call the UpdateSubscriberProfile API, we will send a request with an activation payload that includes subscriber’s information and a request to add an offering to the subscriber’s account.
Example Request Data:
Update subscriber account settings
In this step we will reset the subscriber’s voice mail password. To do this, we will be using the ResetVoiceMailPassword API endpoint. For the purposes of this tutorial, the objective of this step is modify subscriber account information that is not related to the billing system. Some other examples of API endpoints that can modify account settings are SwapEquipment and UpdateCallForwardDetails.
To call the ResetVoiceMailPassword API, we will send a request with an activation payload that includes subscriber’s number, which should match the number in the previous step, the number type, and the new voice mail password.