Service Qualification Tools

Service Qualification Range - blue city at sunset

Indirect product catalog

Indirect Sales Product Catalog and Product look up

The Product Catalog tool provides a comprehensive AT&T product catalog (services for business customers) including product details, to facilitate the selection of a product. You may look up an individual product and its details, or list all products and their details.

Tool Name

Tool Functionality

Inputs

Outputs

Example Prompt

product_catalog_and_lookup

  • Determines which catalog item corresponds to the given Product ID
  • Retrieves product details for the given product, or for the entire catalog
  • Only responds with the details provided, does not interpret or explain, just provides the details.

  • Product ID, or no input for the full catalog

Full product details from the catalog

"Give me full catalog details for this product"


Check address for services

Validates the address or multiple addresses, then checks available AT&T services

The Check Address(es) for Service Availability tool, aka Service Qualification, accepts one or multiple U.S. postal addresses, validates and corrects them, then checks the corrected addresses for what AT&T telecom services are available at the addresses.

Tool Name

Tool Functionality

Inputs

Outputs

Example Prompt

check_addresses_for_service_availablity_aka_service_qualification

  • Validates and corrects any input addresses
  • Checks the corrected addresses for what AT&T telecom services are available at the addresses
  • If the address has been corrected, highlights in the response that the address was corrected and the service availability check is against the corrected address

  • None

AT&T services available at each address

"What AT&T services are available at this address?"


Get prices for services

Gets an AT&T sales price quote for providing one or multiple service at an address or multiple addresses

The Get Prices for Services at an Address(es) tool accepts one or multiple addresses and products, and gets an AT&T indirect sales price quote for providing that service at that address. 

Tool Name

Tool Functionality

Inputs

Outputs

Example Prompt

get_prices_for_services_at_addresses

  • Looks up the product
  • Retrieves the AT&T indirect sales price quote for that service at the given address
  • Presents the total price and breakdown of the price quote

  • One or multiple address IDs and Product IDs

Returns a total price and breakdown of the price, in a JSON format.  Includes the request ID that can be used to later retrieve this offer while it remains valid (see the Get a Previous Quote tool).

"Give me a price quote for this service at this address"


Get a previous quote

Look up a previously provided quote within 7 days

The Get a Previous Quote tool retrieves a previously quoted price for an address if the quote is still valid, which is for a period of 7 days.

Tool Name

Tool Functionality

Inputs

Outputs

Example Prompt

get_previously_quoted_price

  • Look up a quote according to requestId
  • Determine if the quote is expired or still valid
  • Returns the quote details if valid

  • PriceId

JSON containing the previously quoted price, or a note that it is expired or not found.

"Give me the details of this quote"


Address correction

Provides an address correction service

The Address Correction tool will correct minor mistakes in a provided US postal address, or provide multiple possibilities (up to 7) if there are no exact matches.  Also provides an AT&T global address ID (GLID), for the address.

Tool Name

Tool Functionality

Inputs

Outputs

Example Prompt

address_correction

  • Corrects minor mistakes in a provided address
  • Provides address suggestions of close matches (up to 7) if there are not exact matches
  • Provides the AT&T global address ID (GLID) for the address

  • US postal addresses

Corrected address or address suggestions (up to 7), GLID

"Correct this address"


Look up address by GLID

Look up an address using an AT&T GLID, global address ID

The Look Up Address by GLID tool will look up a US postal address using an AT&T GLID, global address ID, and return the matching address - if there is one.

Tool Name

Tool Functionality

Inputs

Outputs

Example Prompt

look_up_address_by_GLID

  • Look up an address using a GLID
  • Provides the address that corresponds to the GLID

  • AT&T global address ID (GLID)

Corrected address or address suggestions (up to 7), GLID

"What address corresponds to this GLID?"