eBonding Subscriber Care Follow-up Tutorial
This tutorial will guide you through some of the follow-up steps for existing subscribers.
Swap a physical SIM from one device to another
In this step, we move a subscriber’s SIM to a different device. To do this, we will be using the careOrderRequest endpoint with type activateSim and device information.
Example Request Data:
Add and remove features
The update features API allows client to add and remove features. The request supports multiple features as well as adding and removing features in the same request. Set an effective start date and expiration date to schedule feature changes (coordinate with international travel for instance) or backdate features (within the same bill cycle).
In this step we will update a susbscriber’s features. To do this, we will be using the careOrderRequest endpoint with type updateFeatures.
Example Request Data:
Change a Rate Plan
The change rate plan API allows clients to change the current plan associated with a device. By using the ‘add’ function with the new rate plan the existing rate plan is automatically replaced (no need to remove it). If you include a rate plan change, you can also add and remove features in the same transaction.
In this step we change a susbscriber’s rate plan. To do this, we will be using the careOrderRequest endpoint with type changeRatePlan.