Common Contract Use Cases

Sellers

using Salesforce generates

a. New Contract (i.e. Contract created when customer has no previous service)

b. Renewal Contract (i.e. Leave Contract 'As Is' Other than extend the contact. No changes to term, MARC SOC, discounts, etc.)

c. Re-price/extend Contract (i.e. Add/Change to existing term, SOC, Discounts, etc.)

d. Replacement Contract (i.e. Renew expired contract and change term, SOC, discounts, etc.)

Customer

using Digital Self Service generates

a. New Contract (i.e. Contract created when customer has no previous service)

b. Terms & Conditions (i.e. conditions and language only. No cost/price impact)

Generate Contract

1) Once the services at a site have been validated and the price for those services has been approved by both AT&T and the customer, the contract creation process can begin.

list of supported Products

2) Call Generate Contract API with all the relevant data

Provide list of fields (Mandatory vs Optional vs NA)

3) Agreement/contract ID is received and can be used to get status on that Contract Request as it flows through the process

Exceptions

Detail known exceptions to the normal use of the capability that are allowed and under what conditions these exceptions are allowed.

Change Process

Detail how to request/suggest changes from the capability team.

Use Cases for Contract Inventory APIs

1. Customer wants to Add a site to their services.

2. Customer uses Business Center to enter requested change.

3. BC pulls Contract Inventory using Contract ID.

4. Customer enters Add site details.

5. BC uses Contract Generation to created an addendum to the existing contract.