Core Capabilities
1. Service Address Capture & Service Qualification
Purpose: Determine if an address is eligible for AT&T Fiber.
Supported actions:
- Capture customer service address and validate availability.
- Evaluate eligibility for Fiber, AIA, or third‑party networks using catalog rules.
- Dynamically determine the correct platform (Legacy vs. BSSe) behind the scenes.
2. Hyper‑Local & Priority‑Based Offer Retrieval
Purpose: Surface Fiber offers based on rules and address‑specific eligibility.
Supported actions:
- Surface hyperlocal offers tied to specific validated addresses.
- Apply priority logic (e.g., Fiber > AIA, avoid offering lower‑tier product when a higher‑tier is available).
3. Customer Lookup & Registration
Purpose: Identify or create a customer profile to continue with ordering.
Supported actions:
- Lookup existing customer by phone number, email, or account number.
- Create new customer record if none exists.
- Support unauthenticated & authenticated flows depending on downstream promotions or cross‑sell requirements.
4. AT&T Product Catalog
Purpose: Allow users or agents to select the appropriate Fiber speed tier/package.
Supported actions:
- Retrieve all eligible Fiber speed tiers for the validated address.
- Selection from Internet 300, 500, 1Gig, 2Gig, 5Gig (as applicable).
- Included WIFI 6 Gateway, AT&T Active Armor Internet Security
- AT&T All Fi Pro
- AT&T HomeTech Protection
- Extended Wifi Coverage Services
5. Broadband Disclosures (FTC “Nutrition Labels”)
Purpose: Comply with federal requirements for transparency.
Supported actions:
- Present required FTC broadband facts
6. Autopay / ABP (Auto‑Bill‑Pay) Preference Handling
Purpose: Ensure the right monthly pricing and promotions are applied.
Supported actions:
- Capture autopay intent (opt‑in/opt‑out).
- Derive promotions based on tender type (credit card, ACH) or customer’s billing profile.
- Support repricing scenarios when tender type or autopay changes.
7. Offer Pricing, Promotions & Eligibility
Purpose: Apply correct Fiber pricing, stacked promotions, and any cross‑product incentives.
Supported actions:
- Apply offer rules from Catalog One / BSSe Catalog.
- Handle special segments: Dealer codes, channel/sub‑channel rules (e.g., NDS, national retail).
- Support Custom Reward Cards, discount codes
8. Credit Check & Risk Decisioning
Purpose: Validate customer credit standing and determine any upfront payments.
Supported actions:
- Execute credit qualification using standard CAS rules.
- Determine required advance payment, debt payment, or zero‑down scenarios.
- Support credit risk tiers (low/medium/high). Fraud Alerts
9. Fulfillment Options & Installation Logistics
Purpose: Provide correct installation choices based on address and product.
Supported actions:
- Retrieve and present available installation options (self‑install, tech install).
- Return available technician appointments(Dates and Time slots).
10. Cart & Order Creation (A2C → Order Submit)
Purpose: Assemble customer selections into a valid order for submission.
Supported actions:
- Build the cart with plan, equipment, pricing, fees, and installation selections.
- Apply “intent repricing” if payment method or autopay changes mid‑flow.